Disclaimer:

The content on this website is for general information only and is not a substitute for professional advice or therapy. While I am a registered member of the BACP, information on these pages does not constitute a therapeutic relationship.

I do not offer medical or psychiatric diagnosis, and I cannot provide crisis or emergency support. If you are in immediate distress, please contact your GP, NHS 111, or emergency services.

Although I make every effort to keep information accurate, I cannot guarantee the content or the availability of any external links. Use of this website is at your own discretion.

Privacy Policy:

I take your privacy seriously and follow UK GDPR and the BACP Ethical Framework.

Information collected:
I may collect your name, contact details, and relevant personal information when you make an enquiry or begin therapy.

Why it’s collected:
To respond to enquiries, arrange sessions, and provide safe and effective therapy.

How data is stored:
Your information is kept securely, either electronically on encrypted devices or in locked storage if in paper form.

How long data is kept:
Client information is typically kept for 7 years, in line with professional guidance.

Confidentiality:
Your information is confidential and will only be shared if required by law, if there is serious risk of harm, or in anonymous form for clinical supervision, or shared in limited form with trusted administrative support as outlined below.

Your rights:
You have the right to access, correct, or request deletion of your data (where legally possible) by contacting hello@hayleytrower.com. You may also contact the ICO if you have concerns about data handling.

Complaints about how I handle your personal data:

If you have any concerns about how I collect, use, or store your personal data, I'd encourage you to come to me first. You can do that by emailing me at hello@hayleytrower.com, and I'll acknowledge your complaint within 30 days and keep you updated as I look into it. I'll always explain my findings and what, if anything, I'll be doing differently as a result.

If you'd like to make a complaint on behalf of someone else, that's fine – I may ask for a brief note confirming they've given you authority to do so.

If you feel your concern hasn't been resolved to your satisfaction, you have the right to contact the Information Commissioner's Office (ICO) directly. You can do that at ico.org.uk or by calling 0303 123 1113.

Disclosure of your information:

I work with a small number of trusted individuals who support the running of my practice. This currently includes an administrative assistant who manages payment tracking and has access to your name and contact details for this purpose only. She does not have access to your clinical records or session notes, and is bound by a written data processing agreement obliging her to handle your information securely and confidentially. Your data will not otherwise be shared with third parties unless I have your explicit consent, or unless I am required to do so by law.

Terms of Use:

By using this website, you agree to use it for lawful and personal purposes only. All content, including text and images, is owned by me and may not be reproduced without permission.

Information on this website may change without notice, and I cannot guarantee uninterrupted access or accuracy of content.

Any links to external sites are provided for convenience; I am not responsible for their content or privacy practices.

If you choose to contact me through the website, please do not include sensitive personal information beyond what is necessary for an initial enquiry.